Need a Change to Your Website?

We’re here to help!

We pride ourselves on taking care of our clients, which is why we put such a big emphasis on support. Your digital presence will be ever-evolving and when updates need to happen, we won’t hand you to a faceless support team with mediocre service. You can always talk to us directly for website updates, or general questions or clarifications. 

allison cooper

Need a Change to Your Website?

We’re here to help!

We pride ourselves on taking care of our clients, which is why we put such a big emphasis on support. Your digital presence will be ever-evolving and when updates need to happen, we won’t hand you to a faceless support team with mediocre service. You can always talk to us directly for website updates, or general questions or clarifications. 

 

Site

Adjustment

A quick change to existing content on your site like:

Text or Photo Exchange
Tracking Codes / Pixels
Add new staff member

 

Change

Order

Updates that require more collaboration between you and our team:

Pop-up addition
Contact Form
Embed Media

 

New

Design

Any new work that requires assistance from our Design team:

Page Creation
New Design Work on Existing pages

 

HELPFUL HINTS

TIMELINE FOR COMPLETED REQUESTS

For most site adjustments, please allow 24-48hrs to complete your request.

If your request is a bit more complex, requiring more discovery or design work, give us a few days to get back to you with a finished product.

If your request involves new design work or adding a new page to your site, we’ll take this project through our production process, allowing 1-2 weeks from design to development. 

WHAT TO INCLUDE IN YOUR REQUEST

If you’re needing an edit or update to a specific area of your site, it’s helpful to include a screenshot or page link so we understand exactly where to make a change. 

Have a vision in mind that includes some new design? Feel free to send us examples of what inspires you so we can deliver something that you really love. 

NOT SURE WHERE YOUR REQUEST GOES?

If you’re not sure where you should submit your request, just reach out! You can contact our Support Manager directly at allison@harrisandward.com!

IF YOU DON'T SEE AN UPDATE ON YOUR SITE

Sometimes a browser will cache a previous version of your site, preventing the newest, updated version of your site from displaying. Once we’ve completed your request, try clearing your browser cache or viewing your site in a private browser if the change doesn’t immediately populate.

Can’t find what you’re looking for or have questions?

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