We’re Here to Help

We pride ourselves on taking care of our clients, which is why we put such a big emphasis on support. Whether you need website updates or have questions about your digital presence, our experienced team provides the personal attention you deserve – no automated responses, just genuine service from experts who care about your success.

Submit a Support Ticket

Need changes to your website? Create a support ticket for tracked, efficient assistance. We’ll keep you updated every step of the way.
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Initial response within 1 business day
Detailed progress updates
Create ticket

Email Support

Prefer email communication? Reach out directly to our support team for personalized assistance with your website needs.
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Initial response within 1 business day
Detailed progress updates

email us at

support@harrisandward.com

Available Monday – Friday 9am – 6 pm EST

FAQ

What types of changes can I request?
We handle all website updates, including content changes, image updates, new pages, form modifications, and more. If you need it, we can help!
How long does a support ticket take to complete?

This can be different for each website but a general rule of thumb is it can take 60-90 days to see the results of SEO work. This means rankings have been established and progress is being made to move important keywords towards the top of Search Engine Results Pages. (SERPs)

What should I include in my request?

This can be different for each website but a general rule of thumb is it can take 60-90 days to see the results of SEO work. This means rankings have been established and progress is being made to move important keywords towards the top of Search Engine Results Pages. (SERPs)

What happens when I submit a ticket?

This can be different for each website but a general rule of thumb is it can take 60-90 days to see the results of SEO work. This means rankings have been established and progress is being made to move important keywords towards the top of Search Engine Results Pages. (SERPs)

What happens if you don’t see the update on your website?

This can be different for each website but a general rule of thumb is it can take 60-90 days to see the results of SEO work. This means rankings have been established and progress is being made to move important keywords towards the top of Search Engine Results Pages. (SERPs)

Our Human to Human Promise

We believe in building lasting relationships through exceptional service. Every support request is handled with care, attention to detail, and a commitment to your success.